Privacy Statement

Your privacy is important to me and you can be confident that your personal information will be kept safe and secure and will only be used for the purpose it was given to me.  I adhere to current data protection legislation, including the General Data Protection Regulation (GDPR) and the Data Protection Act (DPA) 2018 and the Privacy and Electronic Communications (ED Directive) Regulations 2003. ‘Data controller’ is the term used to describe the person/organisation that collects, stores and has responsibility for people’s personal data. In this instance, the data controller is me (Debbie Radford). I am registered with the Information Commissioner’s Office -Registration No.ZB143227.  See https://ico.org.uk/ for more information.

How I use your information:  Initial contact - when you contact me with an enquiry about my counselling services, I will collect information to help me satisfy your enquiry. This will include your name and contact information. If you decide not to proceed, I will ensure your personal data is deleted within 1 month. If you would like me to delete this information sooner, just let me know.


If you decide to proceed with counselling, rest assured, everything you discuss with me is confidential. That confidentiality will only be broken if the exclusions in the Counselling Contract apply - the counselling contract will be discussed in detail at the assessment appointment (see FAQs for further information).


For security reasons I do not retain email correspondence - messages will be deleted after 48 hours if it is not important. If you have asked me to contact you after a specific time period to discuss counselling, your contact details will be kept for this purpose only. 

Third party recipients of personal data:  I sometimes share personal data with third parties, for example, where I have contracted with a supplier to carry out specific tasks. In such cases I have carefully selected which partners I work with. I take great care to ensure that I have a contract with the third party that states what they are allowed to do with the data I share with them. I ensure that they do not use your information in any way other than the task for which they have been contracted.

Your rights: I try to be as open as I can be in terms of giving people access to their personal information. You have a right to ask me to delete your personal information, to limit how I use your personal information, or to stop processing your personal information. You also have a right to ask for a copy of any information that I hold about you and to object to the use of your personal data in some circumstances. You can read more about your rights at https://ico.org.uk/your-data-matters

If I do hold information about you, I will:

• give you a description of it and where it came from.

• tell you why I am holding it, tell you how long I will store your data and how I made this decision.

• tell you who it could be disclosed to.

• let you have a copy of the information in an intelligible form.

You can also ask me at any time to correct any mistakes there may be in the personal information I hold about you. To make a request for any personal information I may hold about you, please email a request.


If you have any complaint about how I handle your personal data, please do not hesitate to get in touch with me by emailing me. I would welcome any suggestions for improving my data protection procedures. If you want to make a formal complaint about the way I have processed your personal information, you can contact the ICO which is the statutory body that oversees data protection law in the UK. For more information go to https://ico.org.uk/make-a-complaint.


Visitors to my website:  When someone visits my website, I use a third-party service (Wix.com) to collect standard internet log information and details of visitor behaviour patterns. I do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way that does not identify anyone. I do not make, and do not allow Wix,com to make any attempt to find out the identities of those visiting my website. I use legitimate interests as my lawful basis for holding and using your personal information in this way when you visit my website. I use Wix.com’s web analytics so that I can continually improve my service to you. You can read their privacy notice here https://www.wix.com/about/privacy  


No user-specific data is collected by me or any third party. If you fill in a form on my website, that data will be temporarily stored on the web host before being sent to me.

If you have any questions about this privacy statement, please do let me know.